1. Introduction
This Privacy Notice outlines how PT Indonesia Ocean Group (“we”, “us”, “our”) collects, uses, and protects your personal data when you book and use services provided by No Name Premium Surf Camp (“the Camp”). We are committed to safeguarding your privacy and ensuring that your personal data is protected.
By using our services or accessing our website, you consent to the collection, use, and disclosure of your personal data as described in this notice.
2. What Personal Data We Collect
We may collect the following personal information about you:
● Identification Information: Full name, gender, date of birth, nationality, passport details.
● Contact Information: Email address, telephone number, physical address.
● Booking Information: Dates of stay, bungalow preference, additional services (e.g., transfers, rentals).
● Payment Information: Payment method, billing details, and transaction history.
● Travel Details: Arrival and departure details, ferry transfer schedules.
● Health Information (optional): Any relevant medical conditions or allergies (only when provided for safety purposes).
3. How We Collect Your Data
We collect personal data through:
● Direct Interactions: When you make a booking via our website, email, or telephone, or when you provide information upon arrival.
● Automated Technologies: We may collect data automatically through cookies and similar tracking technologies when you visit our website (see our Cookie Policy for more details).
4. Why We Collect Your Data
We collect and use your personal data for the following purposes:
● To manage your booking: This includes processing payments, confirming your reservation, and coordinating services such as transfers and excursions.
● To provide services during your stay: Including accommodation, meals, activities, and equipment rental.
● To communicate with you: For pre-arrival and post-stay communications, including updates or requests for feedback.
● To comply with legal obligations: Such as maintaining records for tax and accounting purposes or providing data to authorities if required by law.
● To improve our services: By analyzing data on guest preferences and behavior.
● Marketing (optional): If you provide consent, we may use your email address to send you newsletters, promotions, or special offers.
5. How We Share Your Data
We do not sell or share your personal data with third parties except in the following cases:
● Service Providers: We may share your information with third-party providers (e.g., payment processors, transport providers) to facilitate your booking or services.
● Legal Compliance: We may disclose your personal data if required by law, in response to legal requests by public authorities, or to protect our rights.
● Business Transfers: In the unlikely event of a merger or acquisition, your data may be transferred to new owners under the same terms of this Privacy Notice.
6. How We Protect Your Data
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or alteration. These include:
● Encryption: Protecting sensitive data (e.g., payment information) during transmission.
● Restricted Access: Limiting access to personal data to authorized personnel only.
● Secure Storage: Storing personal data on secure servers.
7. Your Rights Regarding Your Personal Data
Under applicable data protection laws, you have the following rights:
● Right to Access: You can request a copy of the personal data we hold about you.
● Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
● Right to Erasure: You may request the deletion of your personal data, subject to legal requirements for retaining some information.
● Right to Object: You can object to the processing of your personal data for marketing or other purposes.
● Right to Data Portability: You can request that your data be transferred to another service provider in a structured, commonly used format.
● Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time (this will not affect the legality of prior processing).
To exercise any of these rights, please contact us at [Contact Information].
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.
● Booking information and transaction records: Retained for a minimum of 7 years to comply with tax regulations.
● Marketing communications: Retained until you withdraw consent.
9. International Data Transfers
As we operate in Indonesia, your personal data may be stored and processed outside your home country. We ensure that any such transfers are carried out in compliance with applicable data protection laws and with appropriate safeguards.
10. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze site traffic. For more information on how we use cookies and how you can manage them, please see our [Cookie Policy].
11. Changes to This Privacy Notice
We reserve the right to update this Privacy Notice as needed. Any changes will be posted on our website, and you are encouraged to review this notice periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Notice, or if you wish to exercise your rights, please contact us at:
PT Indonesia Ocean Group
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